ILL Effect Of Not Implementing TQM

ill effect of not implementing tqm

Be ready to face these consequences

So many organizations are operating around without implementing total quality management systems. If they are satisfied with their current position financially and are least concerned about future prosperity, loss of customer base, and market share, TQM is an unnecessary burden.

However, if an organization wants to grow its market share, revenues and, most importantly, enhance customer satisfaction, implementing total quality management system is must. To achieve the optimized results from TQM practices, an organization should work on all the aspects.

Following principles drive TQM
  • Customer focus/satisfaction
  • Strong leadership
  • Employee involvement
  • Process approach
  • Continuous improvement
  • Data-driven decision making
  • Relationship management
Lacking some or all of these vital elements represents that an organization is not fully abiding by the TQM program and not getting the benefits that a total quality management system offers. The following are the consequences the businesses face for not being fully engaged in TQM practices.

The organization lacks continuous improvement
First and foremost, an organization will lack the continuous improvement process, making the product stagnate, losing trust & credibility in the market. It will also deteriorate an organization's ability to detect the product's deficiencies and control the defective pieces from leaving the shop floor. In contrast, the TQM implementation pushes continuous improvement, which reduces the manufacturing cost by decreasing the number of defects.

Workforce disengages and loses spirit to work
Partially implementing TQM or entirely ignoring it disengages the workforce, which reduces productivity. For effective TQM implementation, the employees should continually be engaged and involved in the development, manufacturing, and delivery. Without it, your workers will believe that their ideas don't value the company and will not work with complete ownership. Eventually, the worker's morale will drop, or trained employees will leave the company resulting in an inexperienced worker taking their place.

TQM – Key to customer satisfaction, avoiding it could be harmful
TQM philosophy revolves around customer satisfaction, and the teams strive to improve their work standard to continuously achieve the best results. An organization that is not committed to meet the customer's needs will lose them to peer competitors who work hard to satisfy the customer demands. As a thumb rule, the product that meets the right standards and wins the customer's heart will make an everlasting impact on the market share.

The organization lacks documentation control
The documentation control allows a business to be better at what it does by establishing a strong foundation. In TQM, these documents also play a significant role in the development and periodical review of procedures governing business activities. Without them, the workforce works the way they want to without any accountability or any structured approach.

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