Leadership sets the right culture to flourish and implement TQM within an organization

Good leadership is essential to achieve total quality management objectives. Leaders establish the direction of the organization by providing unity of purpose. Leadership is responsible for creating the internal environment in which employees become completely involved to achieve the organization’s goals and aims. Here are 4 ways in which effective leadership can improve quality across the organization.

1. Lead by example 

Leaders always lead by example and they are always proactive in their approach to avoid any problem on the shop floor. They don’t dictate the instructions to the team, rather they implement an idea first, follow through with the results, take suggestions from the team and give credit for success to the team. 

2. Be concerned for the needs of all stakeholders

Customers, employees, owners, suppliers, local communities and the general public, all are the stakeholders of the total quality management process. Being a leader, the relationship and understanding for the stakeholder need to be established for the organization's success. 

3. Develop trust amongst team 

Creating a trustworthy environment is the best trait of a leader. Employees feel safe, secure and more energetic in a trustworthy and fearless environment. This helps improve overall productivity and efficiency. It helps them perform to their maximum capability benefiting both the team and the organization. 

4. Equip employees with needed resources 

An enlightened mind with the needed resources can bring a lot of success to the total quality management objectives. It helps an employee to think with a broader perspective and become accountable for the duty he has been held responsible for.