9 Powerful steps to Implement TQM Effectively

TQM or total quality management is a philosophy to improve business operations to gradually achieve customer satisfaction. It consists of several actionable steps and a rigorous process analysis involving business partners & employees from all levels.

The TQM implementation is generally done at the tactical front, such as the shop-floor, where the frontline employees are deeply engaged. It involves the employees from production, foreman, lower-level managers, etc. The total quality management can be applied using several tools, and some of them are as follows.

Kaizen or continuous improvement process
Plan-Do-Check-Act (PDCA) cycle
Failure mode and effect analysis
Quality function deployment
Statistical process control
APQP, PPAP
Benchmarking
Six Sigma tools

Using these tools, the organization can achieve the desired results in a given period. Besides employee's familiarity with these tools, TQM requires strong support from management for continual process improvement that prevents the error from occurring.