About Me

MK Khanduja is a certified professional in the field of Reliability Engineering, BI Tools, Six Sigma, QFD, QMS, NLP and Executive Coaching etc. from various national and international organizations.

MK Khanduja

About me

MK Khanduja is an engineer, who has been engaged in consulting and execution of manufacturing excellence initiatives comprising of Plant Performance Improvement, TPM, Six Sigma, Analytics, QFD, Balanced Scorecard, WCM, Reliability Engineering and CMMS application for more than past several years. He has executed several prestigious assignments for over 60 leading Indian and International clients.

MK Khanduja is a certified professional in the field of Reliability Engineering, BI Tools, Six Sigma, QFD, QMS, NLP and Executive Coaching etc. from various national and international organizations.

MK's current focus is largely on emerging trends in technology such as BI, AI, AR/VR, IOT that are going to take manufacturing to the next level under Industry 4.0. As the availability of technology is becoming a commodity, the challenge now, is more towards real-time execution and sustainability in manufacturing.

My Vision

Increasing profits today and tomorrow through Productivity, Efficiency, and Quality improvement in our customer's manufacturing operations through execution.

My Mission

Execution and knowledge focussed organization to support customer's profitable growth

Profitable Growth, Today and Tomorrow
My Thought Process

Thought Process - MK Khanduja

Business Model to deliver results today and tomorrow

Last century manufacturing business model

In the last century, doing business was relatively easy. As is often exclaimed, "Earlier, times were simpler" holds true for the businesses operating in the last century. The customer behaviour was predictable, the number of options available to him were much less than what we see these days and due to a much lesser number of companies offering the same kind of products resulting monopoly was established by several companies. Even the business system was much simpler than it is today. It only consisted of more or less 6 functions, sales, production, material, people management administration, and accounting. Manufacturing companies for example in Indian automobile sector had established monopoly in their own right. Each of those companies offered products that were suited for a different type of buyer. Hence, there was a much lower degree of competition among them.

Enter the last quarter of 20th century challenge;

Life became extremely tough, competitive and fast changing

Enter the 20th century challenge, life became extremely tough, competitive, and capricious. There were number of contributing factors towards the highly competitive nature of the industry such as the increased ease of setting up a business due to globalization, emerging trends in technology that proved to be cost-effective, and were able to deliver better quality with a faster rate of production. Even the customer behaviour was bound to change because of the increasing number of options for each product from competing companies within the same price bracket. Companies had to promise more features, aesthetic improvements, and stay true to the quality, cost and delivery of the product or else, face imminent losses.

Process approach: The key factor to successfully implement TQM

During this period, the profitability of manufacturing companies came under threat hence, they had to become more efficient. In addition to the manufacturing companies optimizing their costs, they required that the materials and components bought from vendors to be priced at a competitive rate. This led to the vendors to optimize their costs to accommodate a competitive offered price for their goods. Ultimately, the reduced cost of quality goods with the availability of multiple products in the same price bracket intensified the competition and changed the way business was done since the turn of the century. This became the basis for a tougher and more volatile environment for doing business but also resulted in opportunities in the shape of developing technology.

Business model execution and alignment with 21st century challenges

Life became extremely tough, competitive and fast changing

The business delivery model had been evolving over the years and the progress was made faster than ever before in the last two decades. The way of doing business saw several drastic changes with new business functions being formed which fell under customer focus, business processes, technology and people management. Customer focus can basically encompass all the business functions that are concerned with all the activities that are exclusively customer-oriented. The departments falling under this category are marketing, sales, brand building, and customer service. The cost, quality and delivery have become non-negotiable since the turn of the century. There has been much talk of technology evolving at an exponential rate over the years has become a routine. The application of technology for various organizational functions include Enterprise Resource Planning (ERP), Business Data Monitoring & MIS as well as for R&D, CAD & CAM. The requirements of a customer in the present scenario are to get a good quality product with advanced technology, good service facilities at the best possible price. Finally, the last category looks out for the people in the organization who are instrumental in achieving all organizational objectives. It includes the Human Resources department and People development.

Challenging 2021 & beyond...

A new era of unexpected tough times and responsibility

In a nutshell, it can be said that recent times have taught people that the worst situation for business is often unforeseen. Due to recent pandemic there has been a significant effect on present businesses. The customer behaviour has completely changed around the world and catering to their needs has become more difficult due to the scarcity of workforce and limited capacity of the supply chain. We can never be sure of when such a situation might develop and there might be more such disasters in store for us in the future, therefore, preparing for such an event is the best step to be taken right now to be able to deal with such a problem whenever it arises. The new model is based on acquiring new knowledge and perspective to focus on the customer needs. This step is necessary for the robustness of the business processes.

Finally, the factor that has changed the most due to these testing times is the management of people in the organization. There is an inherent requirement for employees to be intuitive in their approach towards problems. The conventional approach must be replaced with quick and customized problem-solving skills which can be learned as well as unlearned as and when the need arises. The most important skill to have during a difficult and uncertain time is to be responsive and reflexive towards all problems along with a strong ability to learn and de-learn. This is especially important due to the volatility of circumstances facing the world at this moment.